Auckland Painting Contractors Association is an affiliated member of Master Painters New Zealand

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Funny story, but true!

Funny story, but true!

Story contributed by APCA Executive member John Bisset.

Time for a bit of light hearted reminiscing for a change.

Back in the ’80s, when the good old flame burner blow torches were in vogue, a good mate of mine (who will remain unnamed) and his crew went to start prepping and painting a cluster of Housing Corporation houses (as they were known then). Upon arrival at one of the houses they were greeted by a distressed tenant, who expressed her deep concern that she didn’t want her house set on fire like the previous contractors had done. She was reassured that this would not happen, and my mate said “we are the ‘GUNS’, we are NOT the ‘Cowboys'”. The Lady, now confident, let them proceed to start the “burning off” on her place.

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8 Simple rules for good customer relations

8 Simple rules for good customer relations

By APCA member, Peter Ferris.

Running a business can be difficult at the best of times, and some Painting businesses let themselves down when it comes to customer relations. A lot of complaints about Painters can often stem from a breakdown in communication between the client and the painter.

Good customer relations or service is the lifeblood of any business, and our aim as a business owners is to have a satisfied customer at the end of the job, who will recommend us, and keep using our services.

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Your Quotation – Does it matter?

Your Quotation – Does it matter?

By John Bisset

YOUR QUOTATION – DOES IT MATTER ???

ANSWER: YES IT CERTAINLY DOES !!!

WHY ???
From personal experience, and a hard lesson that I had, way back in 1985, I have learnt the value of getting as much accurate information about the scope of work involved in ALL of my Painting Quotes.

After having a convivial discussion with a “lovely local couple”, we all agreed that the ‘Scoped Work’ required stripping of the Weatherboards on the Northern face of the house and standard preparation to all the remaining areas of the house, along with the usual painting etc, etc………..”strip the weathered paint from the Weatherboards on the Northern Face of the house” – Not that hard to write that down specifically eh!!! – BUT I DIDN’T !!!! AND IT COST ME – because I had written on my Quote to “Strip, as discussed and agreed, the North Face of the house”….

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How to become a successful painter

How to become a successful painter

By APCA member, Sean Taylor.

Training is the way to go. There is several ways of doing this. You can have your first look at a prospective young person through the schools gate way programs. This is the best to way get an apprentice as you have a chance to get to know the young person before you employ them. It is also the best way of training as the student already has an idea of what you expect of them and what the work will be like. With this you will get long term employees and the self-satisfaction that you get from helping a young person into a career and from putting something back into your industry.

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